Making an Appointment

Appointments

To make an appointment at Monash IVF, please contact my PA Emily-Rose, at

• Telephone: +61 2 91541130 or
• Email: emilyrose.mcmanus@monashivf.com

The office is staffed from 9 am-5 pm Monday-Friday. If you phone outside these hours, you can leave a voicemail message. We will attend to your message upon our return to the office.

Upon making your booking, my PA will email you some important information, including:

• Registration Form that includes a request for information about you and your partner (if you have one)
• A copy of our privacy policy

To make an appointment at Alana Healthcare, please contact via:

• Telephone: (02) 9009 5255

Urgent Appointments

Please advise us if the matter is urgent, and we will endeavour to arrange an expedited appointment.

Appointment Policy

Your time is valuable. Our practice endeavours to run on schedule, and your punctual attendance will assist with this.

Sometimes, unexpected circumstances and medical emergencies can arise that may cause delays. Feel free to ring us 30 minutes before your appointment to confirm if we are running on time.

Late Arrivals

We do understand that circumstances may arise unexpectedly. However, late arrivals can compromise the service we can provide to you and can also inconvenience other patients. We will do our best to accommodate late arrivals, but sometimes, appointments may need to be rescheduled.

Cancellation Policy

We ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking.

Due to the difficulty of filling in last-minute cancellations, and if we cannot book an alternative patient, we must charge a 50% fee for missed appointments or last-minute cancellations.

We consider this a last resort, as our motivating concern is the quality of service we can provide you and our other patients.